Return & Refund Policy

At NextxenBD, customer satisfaction is our priority. We strive to deliver high-quality products and ensure a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return or replacement if:

You receive a damaged product.
You receive a defective or non-functional product.
You receive the wrong product.
You receive an incomplete order.
The product significantly differs from the description on our website.

To be eligible for a return, the product must:

Be returned within the eligible return period.
Be unused and in its original condition.
Include all original accessories, manuals, tags, and packaging.
Be accompanied by the purchase invoice or order confirmation.

2. Return Request Period

Customers must report any issue within 3 days of receiving the product.

Requests made after the return period may not be accepted unless required by applicable law.

3. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

Personal care and hygiene products
Cosmetics and beauty products that have been opened or used
Undergarments and intimate apparel
Food and consumable items
Gift cards and digital products
Products marked as Non-Returnable or Final Sale

5. Replacement Policy

We will arrange a replacement at no additional cost if:

The wrong product was delivered.
The product arrived damaged.
The product has a verified manufacturing defect.
Essential parts or accessories are missing.

Replacement is subject to stock availability.

01400353914

01400353914

Return & Refund Policy

1. Return Eligibility

2. Return Request Period

3. Non-Returnable Items

5. Replacement Policy

01400353914